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Shipping & Delivery

Feel free to Contact Us to inquire about orders already placed or to inquire about the availability of an item 24 hours a day! Please allow 24-48 hours for a response.

For any questions or status regarding an order you have placed, please contact our Customer Service Department at: 888-666-3788 Monday-Thursday 11:00 a.m. - 5:00 p.m., Friday 11:00 a.m. - 2:00 p.m. E.S.T.

You can also contact Customer Service by e-mail at: Contact Us

Letters should be mailed to the following address:

ES Box
105 Harrison Avenue
Harrison, NJ 07029

Returns & Replacements

Refund and Exchange Policy

If you are not satisfied with your purchase you may return it for a refund (excluding shipping, handling, insurance charges, and a 25% restocking fee- fifty dollar minimum) or exchange, within ten days of purchase.

All items returned are subject to our inspection and manager's approval. ES Box reserves the right to reject any return based on its condition or non compliance with our return policy. Merchandise must be returned in the original factory box or packaging, with all original factory packaging materials, inserts, manuals, disks and blank warranty cards. Items that have been altered, scratched, modified, damaged or tampered with will not be accepted. This applies both to the product and its packaging. Please do not tape or write on the item or its packaging and do not use the manufacturer's box as a shipping carton.

Return Merchandise Authorization:

All product returns must have a Returned Merchandise Authorization issued by ES Box. 

To request an RMA and shipping instructions please contact our friendly customer service representatives within 5 days of receipt OR you can request an RMA online by choosing Contact Us from the menu bar. RMAs are valid for 15 days from the date of issuance. Again, all returns will be processed and fully inspected after they arrive in our warehouse. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories. Returns that do not include all peripherals may be returned to the customer or charged on a per item basis. 

Computer Software:

15 day refund/exchange period for unopened products. Defective software once opened may be returned or exchange only of the same product and version. We cannot guarantee compatibility of any software or hardware products.
If you are returning a product for any reason you must call or write our Customer Service Department for a Return Authorization (RA) number.

When calling or writing, please provide the following information: 
1. Invoice/Packing slip number
2. Description of product and detailed explanation of problem
PLEASE NOTE: A Return Authorization number does not imply that credit or exchange will be issued. It is only and authorization to return a product to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy.

Returns should be shipped by UPS or Parcel Post Prepaid, fully insured to:

ES Box
105 Harrison Avenue
Harrison, NJ 07029

Please include a copy of your Invoice/Packing slip together with a complete letter of explanation.

Receiving Damaged Equipment or Short Shipment:

Purchaser must contact our Customer Service Department withing five (5) days of receiving the equipment. Please examine the packaging carefully. If damage is noticeable on exterior, or the packaging appears to be tampered with, notify both us and the carrier immediately. Do not dispose of the shipping box or any other packaging. Please include a clear letter of explanation detailing the damage or shortage.

Services and Repairs Under the Limited Warranty:

After our return policy has expired your rights are governed by the Limited Warranty accompanying the product. During the warranty period, please follow these procedures.

If the product bears a Manufacturer's or Distributor's limited warranty and the equipment needs service, please send the equipment directly to any authorized center listed on the warranty card. If you choose to bring or send it to ES Box rather than the Manufacturer's or Distributor's authorized service center, ES Box will ship it to the warrantor at a $15.00 minimum shipping and handling charge. The original Invoice and Limited Warranty card must accompany all items returned for repair.

If you wish to have a repair center return the item to you via ES Box there will be an additional $15.00 minimum charge. An additional $5.00 charge will be added to C.O.D shipments.

If you have a problem with a defective fax/copier machine please contact our customer service department.

Toner/Ink Cartridges and Consumables:

Ink Cartridges, toners, and other consumables are non-refundable and non-returnable items. All sales are final. Purchaser is advised to contact the manufacturer for any assistance needed.


All exchanges will be processed as new orders. Please note that your card will be charged for that new order, shipping will not be charged on this new order, provided that the customer is responsible for returning the original item to us. All returned items will be credited upon receipt of the item to ES Box. 

Contacting Customer Service:

For any questions or status regarding an order you have placed, please contact our Customer Service Department at: 888-666-3788 Monday-Thursday 11:00 a.m. - 5:00 p.m., Friday 11:00 a.m. - 2:00 p.m. E.S.T.

You can also contact Customer Service by e-mail at: Contact Us

Letters should be mailed to the following address:

ES Box
105 Harrison Avenue
Harrison, NJ 07029

Or fax us with your questions at (973)-485-8900.

Thank you for choosing ES Box!


We are here for all your computer peripheral needs. If you need printers, copiers, scanners,fax machines,or multifunction office equipment we're the #1 source!

You can count on us to give you the best price on any particular item!

If you cannot find an item on our online product database, feel free to call us. Our friendly sales representatives may be able to locate the specific product you are looking for. Just dial our toll-free number: 1-(800)-433-3FAX during regular business hours or write to us at the above e-mail address. Our staff is experienced and readily available to assist you in all your computer needs. 

By Credit Card:
ES Box accepts the following credit cards:

By Check or Money Order:
If you are paying by check or money order please include a printed copy of your completed order along with your check, including shipping and tax, if applicable, to:

ES Box
105 Harrison Avenue
Harrison NJ, 07029

Orders paid by check or money order will be released to shipping after receipt of payment. Please contact Customer Service if you have any questions via phone 888-666-3788 or Contact Us.

Payment, Pricing & Promotions

ES Box currently accepts credit cards, checks and/or money orders as formal methods of payment. You may also opt to contact a Customer Service Representative to place your order.

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If you are not an existing customer and would like to ask a sales/support question, please click Here

Sales can also be reached at 888-666-3788

Please allow up to 48 hours for order processing.


ES Box
105 Harrison Avenue
Harrison, NJ 07029


M-T 10am - 5pm
F 10am-2pm
Closed Saturday and Sunday

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During the online checkout process, you will be prompted to select one of the following forms of payment:


  • All orders are subject to billing and address verification for security purposes prior to shipping. This step is taken to protect our customers from identity theft and credit card fraud.
  • We will contact you via email or phone if additional details are needed in order to properly verify your billing or shipping information. Incorrect billing information or unsuccessful address verification might delay the delivery date.
  • In the unlikely event that an item is on back order during order verification, we will notify you via email or phone to provide you with either a substitute item or available date.
  • If the SHIPPING address is different from the BILLING address, please make sure that you entered a verified phone number that is on file with the bank for the given credit card so we can call you on it in order to verify your SHIPPING address.
  • We cannot specify the exact delivery date with any carrier. Tracking numbers will be provided via email. Please make proper arrangements to receive an item/items at your location. Failure to receive an item is beyond our responsibility.
  • We do not guarantee same day shipping.
  • Orders are not processed during the weekends.
  • The expected delivery dates are applicable only to United States orders.